Privacy Policy

Deals on Wheels – Customer Support

At Deals on Wheels, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our website or customer support services.

By using our website www.dealsonwheels.com or contacting our customer support team, you agree to the terms of this Privacy Policy.

1. Who We Are

Deals on Wheels
📍 123 Main Street, Bentleigh East, VIC 3165
🌐 www.dealsonwheels.com

2. What Personal Information We Collect

We only collect personal information that is reasonably necessary to provide our services and support you effectively. This may include:

Contact Information

Full name
Phone number
Email address
Residential or billing address

Support & Transaction Information

Enquiries submitted to customer support
Order or booking details
Communication history with our team

Billing Information

Payment details (processed securely by third-party payment providers)
Billing address

Website & Technical Information

IP address
Browser type and operating system
Pages viewed and time spent on the website
Referring websites or search terms

If you participate in promotions, competitions, or surveys, we may collect additional information with your consent.

3. How We Collect Personal Information

We collect personal information when you:

Contact our customer support team
Submit enquiries through our website
Make a purchase or booking
Subscribe to updates or promotions
Use our website (via cookies and analytics tools)

4. How We Use Your Personal Information

We collect and use your personal information to:

Provide customer support and respond to enquiries
Process orders, payments, or requests
Send confirmations, updates, or important service information
Improve our services, website, and customer experience
Conduct internal administration, reporting, and training
Meet legal and regulatory obligations

We only use your information where we have a lawful basis to do so.

5. Cookies & Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use our website and to improve performance.

This may include:

Pages visited
Time and date of visits
Device and browser information

You can disable cookies at any time through your browser settings.

6. Disclosure of Personal Information

We do not sell your personal information.

We may share your information with trusted third parties only where necessary, including:

Payment processing providers
IT and website service providers
Marketing or analytics providers
Professional advisers (e.g. accountants or legal advisers)

All third parties are required to handle your information securely and only for the purpose of providing services to us.

We may also disclose personal information where required by law, regulation, court order, or to protect our legal rights and safety.

7. Data Security & Retention

We take reasonable administrative, technical, and physical measures to protect your personal information from misuse, loss, or unauthorised access.

While we take security seriously, no system is completely secure.

We retain your personal information only for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce agreements

8. Accessing & Updating Your Information

You have the right to:

Request access to the personal information we hold about you
Request corrections or updates to your information

To protect your privacy, we may need to verify your identity before processing requests.

9. How to Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

📧 Customer Support
🌐 www.dealsonwheels.com
📍 123 Main Street, Bentleigh East, VIC 3165

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website and will take effect immediately upon posting.